Privacy Policy

1. Introduction

Welcome to Sea of Blue ("we," "our," or "us"). We are committed to protecting your privacy and ensuring a secure experience when you visit our website at seaofblue.app and use our residential cleaning dispatch and operations platform (the "Service").

This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal information. By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

• Personal Identification Information: Name, email address, phone number, physical address, and payment billing details (processed securely via third-party processors).
• Contractor-Specific Information: Business registration numbers, commercial general liability insurance details, background check verification data, and profile information.
• Location Data: For contractors on our network, we collect precise or approximate location data to enable job dispatching, route optimization, and real-time transit notifications for customers.
• Usage and Device Data: IP addresses, browser type, operating system, page viewing history, and device identifiers collected automatically through cookies or diagnostic tools.

3. How We Use Your Information

We process your information to provide, run, and improve our services, including:

• Managing accounts, dispatching cleaning requests, and facilitating direct communications between customers and assigned contractors.
• Processing payments from customers and facilitating contractor payouts.
• Ensuring network security, validating business registration, and verifying commercial general liability coverage for quality assurance.
• Sending operational updates, marketing invitations (for private beta participants), and support communications.
• Complying with legal obligations, regulatory audits, and resolving billing disputes.

4. Sharing Your Information

We do not sell your personal data. We share your information only under the following circumstances:

• With assigned providers: Sharing customer name and service address with the contractor dispatched to perform the cleaning job.
• Third-Party Service Providers: Sharing data with secure operational partners, such as payment gateways (Stripe), email routing hosts (Resend), and notification servers.
• Legal Requirements: Disclosing information if required to do so by Ontario laws, or in response to valid subpoenas, court orders, or public authority requests.

5. Data Retention and Security

We retain your information for as long as your account is active, or as needed to provide you the Service. We employ administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, loss, alteration, or disclosure.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute data security.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, transfer, or deletion of the data we hold about you. To exercise these rights, please contact our support team.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.